Checking out a pet

Checking out records that the pet has gone home. It moves the pet to the Checked-Out tab on the dashboard and frees up its run. Most businesses create the invoice and take payment at this point.

Check out from the dashboard

1. Go to Dashboard.
2. Click the Departures tab (or Checked-In).
3. Find the pet and click Check Out.
4. Answer any questions that pop up (see below).

Tip: You can also check out from a schedule. Open the pet's Action menu and choose Check Out.

Questions you may see

• Early checkout? If the pet is leaving before its booked out date, you're asked "Is this an early checkout?"
• Check All Out? If the same owner has other pets set to go home, you can check them all out at once or just this pet.
• Change groom date? If the pet has a departure groom, you may be asked to move the groom to the check-out date.

Note: A pet must be checked in before it can be checked out.

After check-out

A bar appears saying Check-out complete! Options for the pet. Depending on your settings it can offer Create Invoice and Report Card.

You may also see reminders such as:

• The customer has a deposit or prepayment.
• The pet has a future reservation (or one on the waitlist).
• The pet has belongings, so you remember to hand them back. See "Record a pet's belongings".

Invoice and payment

If the appointment doesn't have an invoice yet, click Create Invoice on the bar, or choose Generate Invoice from the pet's menu. If it already has one, choose View Invoice.

Undo a check-out

If you checked out the wrong pet, click the Checked-Out tab, open the pet's menu and choose Undo Check-out (on a schedule it's Undo checkout). Click yes when asked "Are you sure you want to UNDO this checkout?"

Common questions

Why don't I see Create Invoice after check-out? The appointment may already have an invoice, or your business has turned off the invoice prompt at check-out.

Can I check out a pet that isn't checked in? No. Check it in first, then check it out.

Where do checked-out pets go? To the Checked-Out tab on the dashboard. From there, click View to open the appointment.