Kennel Connection Help Center

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Step-by-step guides for front desk staff, groomers, owners and admins.

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Getting Started & Employee Training

Guided, tracked training programs to support every part of your operations — Front Desk, Back of House, Grooming and Management, with progress tracked as your team learns.

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Answers anytime. Support chat during business hours, when our team is online.

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Troubleshooting
Fixes for error messages and common problems, all in one place.
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What's new
The latest features and improvements, with how-to guides.
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Recently updated

My Clover is asking for a code but I don't have it or don't know it. What do I do?
If your Clover device asks for a passcode you don’t know, you can try Quick Access or the default code to get back to the customer screen. These steps help your business keep checkout moving, with support available if you’re still unable to get in.
Using and understanding the Comfortable and Compact dashboard views
Learn what everything on the Comfortable and Compact dashboard means, and how to switch views, search, sort, filter and work with appointments.
Daycare Quick Check-in + Barcode Check-in
Daycare Quick Check-in lets staff search for pets or scan barcodes to quickly add arrivals, review details, and check in multiple pets at once. Barcode scanning can also create appointments and check pets in directly, helping your team keep drop-offs moving and reduce repetitive work during busy mornings.
Setting Tax Information for your Business and auto applying to invoices.
Set your business’s tax rate and tax type in Kennel Connection, then mark the appropriate inventory items as taxable. Tax is automatically calculated and applied when those items appear on an invoice, saving time and helping reduce manual billing errors.
Custom Icons
Custom icons in Kennel Connection help your team spot important pet needs, such as medical concerns or special care instructions, across pet records and daily schedules. You can also add check-in and check-out alerts to remind staff of specific tasks, helping your business provide consistent care.
Adding and Applying Deposits/Credits
Kennel Connection lets you collect appointment deposits, add credits to client accounts, and apply those funds to invoices. This helps your business manage advance payments, keep track of client balances, and make checkout easier for staff and clients.