Billing & Payments

Kennel Connection lets you collect appointment deposits, add credits to client accounts, and apply those funds to invoices. This helps your business manage advance payments, keep track of client balances, and make checkout easier for staff and clients.

Adding your business logo to your Clover terminal gives your payment screen a branded look and helps customers recognize your business at checkout. Send a PNG or JPEG under 1MB, sized for your Clover model, to the Kennel Connection payment support team.

Kennel Connection lets you change the date or payment method on an existing receipt to correct entry errors or backdate a payment. This helps keep your financial records accurate, with the option to preserve the original payment method in the Reference field.

If a Clover payment succeeds in CardPointe but the invoice still shows as unpaid in Kennel Connection, these steps help you correct the invoice and receipt without charging the card again. This keeps your payment records accurate and helps prevent duplicate charges.

Kennel Connection lets you control Clover receipt printing, turn tip prompts on or off, and set custom tip amounts when using the CardPointe integration. These settings help you match checkout to your business’s tipping policy and receipt preferences, with custom tip options available on the terminal and through Text to Pay.

Decline reasons in Cardpointe help you understand why a payment or refund didn’t go through and what to do next. This helps your team guide clients toward a solution, such as using another payment method, contacting their bank, or voiding a same-day payment instead of refunding it.

Inventory setup in Kennel Connection lets you add retail items, set prices and taxes, track stock levels, and organize products by vendor and category. This helps you find items for invoices, know when to reorder, and review sales by product category.

Connecting your Clover terminal to a mobile hotspot lets you process payments using a phone or hotspot device’s cellular connection. This gives your business a backup when your regular internet is unavailable, helping you keep checkout moving.

The Inventory Sold Listing in Kennel Connection shows the inventory products you’ve sold, including their prices and any discounts, so you can easily review product sales. Only items marked as products in your inventory list appear on this report, so check those settings to keep your reporting complete.

Kennel Connection lets you find invoices and receipts across all clients or within a single client’s record, then open, print, or email them. This helps your team answer billing questions quickly, check payment details, and share copies with clients.

Kennel Connection lets you set boarding charges and discounts based on drop-off times, pickup times, or a combination of both. Choose a dollar amount or a portion of the daily boarding rate to apply your timing policies consistently and reduce manual billing adjustments.

Package revenue categories in Kennel Connection let you track sales totals for individual package types or group all packages together. Use the Sales report to view category totals or purchase details, including client and pet information, so you can see how much revenue your packages bring in.

Kennel Connection lets you void credit card payments before they batch and process refunds or returns for cash, check, or already-batched card payments. You can return funds or issue future credit, helping your business correct payment mistakes, reimburse clients accurately, and keep financial records organized.

Refunding a deposit in Kennel Connection lets you return a client’s payment after an eligible cancellation or as a goodwill gesture. Applying the deposit to an invoice first removes it from the client’s available balance, keeping your records accurate before you issue the refund to the original payment method.

Send transactions from Kennel Connection to your Clover device so customers can add a tip, confirm their total, and pay by card. Once payment is approved, Kennel Connection automatically marks the transaction as paid, helping your business keep checkout simple and payment records up to date.

Set your business’s tax rate and tax type in Kennel Connection, then mark the appropriate inventory items as taxable. Tax is automatically calculated and applied when those items appear on an invoice, saving time and helping reduce manual billing errors.

Kennel Connection lets you split payments between methods, accept partial payments, pay multiple invoices at once, and apply all or part of a credit or deposit. These flexible options help you accommodate clients while keeping track of payments and any balance due later.

Kennel Connection lets you void a payment on the day it was processed, before it settles, or issue a refund after it settles. Knowing which option to use helps you correct payments smoothly and return money to customers without unnecessary delays.