Getting Started

Adding a new pet in Kennel Connection creates a pet profile linked to the client’s account, where you can store details, vaccination information, and documents. Keeping each pet’s records together helps your team find important information quickly and provide more personalized care.

The Documents feature in Kennel Connection lets you store vaccination records, signed contracts, evaluations, and other files directly on client and pet cards. Keeping documents with the right record helps your staff find important information quickly, reduce paperwork, and stay organized.

The Employees screen in Kennel Connection lets you create staff accounts, assign roles, set schedules, and control which features each employee can access. Setting up employees properly helps protect sensitive business information and gives your team access to the tools they need for their jobs.

Bulk Report Card Sending in Kennel Connection lets you preview and send multiple Daycare and Boarding report cards at once by text or email. Choose the appointment date and which cards to include, saving your team time while keeping pet owners updated on their pets’ stays.

Use the Employee Time Clock to clock in when your shift starts and clock out when it ends.

Create appointments in Kennel Connection using the Add button or by finding a client or pet in Client Explorer. You can select the pets, choose the service, and save booking details in one place, helping your team keep schedules organized and capture important information.

Custom icons in Kennel Connection help your team spot important pet needs, such as medical concerns or special care instructions, across pet records and daily schedules. You can also add check-in and check-out alerts to remind staff of specific tasks, helping your business provide consistent care.

Custom Menu Setup in Kennel Connection lets you create menus for individual employees or user types, hide unused items, and organize shortcuts for easy access. Keeping each team member’s most-used tools within reach helps reduce clutter and makes daily tasks faster.

Employee scheduling in Kennel Connection lets you set up to two shifts per day and copy recurring schedules across a date range. This saves time on repeat entries and helps your business keep staff hours organized.

Kennel Connection lets you add feedings, medications, and exercises to appointments with schedules, instructions, and optional charges. Printable reports help your team keep track of each pet’s care, while flexible billing options let you charge by day or service, or include care at no extra cost.

Adding a new client in Kennel Connection creates a record for their name, contact information, and other important details. Keeping this information up to date helps your team stay organized and reach clients when needed, including by SMS when a mobile number is added.

Notes and warnings in Kennel Connection help staff quickly find important pet instructions, client preferences, and concerns throughout the software. These internal reminders help your team stay informed and provide consistent care during daily operations, while remaining hidden from clients in the Client Portal.

Recurring Package Subscriptions automatically renew daycare packages based on usage or a set schedule, charge the client’s saved payment method, and email a confirmation. This saves staff time on repeat purchases and helps regular daycare clients keep package days available. Subscriptions require credit card processing through Kennel Connection.

Reset your KC Cloud admin password from the Staff Login page using the email address linked to your account. This helps you regain access so you can get back to managing your business. Keep access to the admin account and its email limited to the owner and trusted managers to protect important settings.

Employee User Types in Kennel Connection Cloud let you control what each staff member can see and do, from managing settings to viewing only their assigned appointments. You can also set individual exceptions to IP and time restrictions, helping your business protect sensitive information while giving employees the access they need.

Special Rates in Kennel Connection lets you add per-pet charges for holidays, peak seasons, or specific days of the week across your services. You can mark special dates on your calendar and customize invoice descriptions, helping you manage busy-period pricing and clearly explain extra charges to customers.

Commissions in Kennel Connection lets you set percentage or flat-rate commissions for services and products and calculate employee earnings for a selected date range. By assigning employees to each sale or service, you can track commissions and run reports to make payroll preparation easier.

Kennel Connection lets you use standard or customized contracts for each service and print them blank or with client and pet details already filled in. This helps your business keep paperwork consistent and save time when preparing contracts for clients to sign.

VoIP Screen Pop connects Kennel Connection with your Axion Communications phone system to show incoming calls and give staff quick access to client details, pet information, appointments, and call notes. It helps your team spend less time searching for records and provide more personal, efficient service during busy phone hours.

Discounts Setup in Kennel Connection lets you create dollar or percentage discounts for new clients, entire invoices, longer boarding stays, and repeat visits. Automatic discounts and invoice-level options help you welcome new clients, reward loyalty, and apply savings consistently with less manual work.

The data file upload page lets you send files or folders from your current software provider to Kennel Connection for conversion. This helps your business prepare for the switch by getting the necessary data to the conversion team in one place.

Learn what everything on the Comfortable and Compact dashboard means, and how to switch views, search, sort, filter and work with appointments.

Run Glance in Kennel Connection helps you track run occupancy, check appointment details, and find available space with Full, Compact, and Vacancies views. You can filter by appointment type and move pets between runs in Full Day view, making it easier to plan space and manage daily care.

A quick tour of where everything lives.