General Help & Troubleshooting

Track the items pets bring by adding belongings to their appointments in Kennel Connection. Staff can view and update belongings from the dashboard, schedules, pet card, or appointment, and print a Belongings report to help keep items organized and return them to the right owner.

API access lets you pull data from Kennel Connection into third-party tools, helping you use your business information where you need it. For documentation, contact support@kennelconnection.com or call 888-486-4343, option 2.

The Audit Trail in Kennel Connection shows who made changes to client, pet, and appointment records, when they happened, and what was updated. Search filters and expandable details help you quickly find answers, resolve scheduling questions, and keep track of employee activity.

Clearing your web browser cache removes stored files that can cause connection or loading issues in Kennel Connection’s Live Access and Client Portal. This simple troubleshooting step can help staff and clients get back to using these tools with fewer interruptions.

Printing certain reports, such as run cards, from the Kennel Connection Dashboard may open a new browser tab and leave the Dashboard showing a spinning icon. Adjusting your browser’s link-opening settings may help prevent this, reducing interruptions so your team can print reports and get back to work.

Deleting vaccinations in Kennel Connection lets you remove entries you no longer need from your business’s vaccination list. This helps keep your list current, but deleting a vaccination also removes it from every pet it’s assigned to and cannot be undone, so review carefully before deleting.

The Duplicate Run Number error means the name you’re trying to add is still assigned to a deleted run. Permanently removing the old run lets you reuse the name and helps prevent duplicate appointments from appearing on your schedule.

Digital Charting and Incident Logging in Kennel Connection help your team record feedings, medications, exercise, and care concerns in one place. Staff can track completed tasks, document incidents and follow-up needs, and share clear notes between shifts to reduce missed services and support consistent pet care.

Global Search in Kennel Connection helps you find and open pages or reports by name without hunting through menus. The Quick Menu keeps your favorite pages one click away on every screen, with a personal order saved to your user, so you can spend less time navigating and more time running your business.

With KC Cloud and Live Access, you can add a pet photo right from your phone or tablet by opening the pet card’s Photos tab and snapping a picture. It’s a quick, easy way to keep pet records up to date and help your team recognize each pet, without needing a wired webcam.

Kennel Connection offers phone, email, online forms, and live chat support to help you get answers and resolve software issues. Use phone support for urgent needs during business hours or the emergency support form for critical after-hours issues, so you can get the right help and keep your business running smoothly.

Kennel Connection lets you share data across multiple locations while keeping reports separate for each one, making it easier to manage your business. Our support team must set this up for you; call 888-486-4343, option 1, or email sales@kennelconnection.com to get started.

Remote support lets a Software Connection agent connect to your computer to help troubleshoot issues with Kennel Connection and get your business back on track. You must start the session yourself and can end it at any time, so only join when you know and trust the support request.

Marking clients or pets inactive in Kennel Connection helps keep your active client list and appointment options up to date without deleting records. Inactive clients are hidden from the active list, while inactive pets stay visible on the client card but are unavailable for appointments until made active again.

If your Clover device asks for a passcode you don’t know, you can try Quick Access or the default code to get back to the customer screen. These steps help your business keep checkout moving, with support available if you’re still unable to get in.

Troubleshooting PetDetect printing in KC Cloud helps you check the print helper, confirm printer settings, and identify when additional support is needed. These steps can resolve common printing issues and help your team get back to daily tasks with fewer delays.

Assign pickup and delivery services to appointments in Kennel Connection, add notes for confirmation emails and reports, and set standard or pet-specific rates. Color-coded schedules and printable reports help your team coordinate transportation and keep clients informed.

Screenshots let you show Kennel Connection Support exactly what you’re seeing on your screen. Windows screenshot tools make it easy to capture and share an issue, helping support troubleshoot more quickly so you can get back to running your business.

Tracking deleted appointments keeps them visible on your schedule as a gray line with black text, so you can easily review what was removed. In the Boarding module, you can also update and rebook deleted appointments, saving time when plans change.