Taking a screenshot for KC Support
Screenshots let you show Kennel Connection Support exactly what you’re seeing on your screen. Windows screenshot tools make it easy to capture and share an issue, helping support troubleshoot more quickly so you can get back to running your business.
If support requests you to provide them a screenshot, there are multiple tools available.
For Windows computers:
🖱️ 1. Entire Screen – Quick Save
Press: Windows Key + Print Screen (PrtScn)
Result: Captures the whole screen and automatically saves it to:
Pictures > Screenshots
🛠️ 2**. Snipping Tool (Manual Open)**
Search in Start Menu: “Snipping Tool”
Use for delayed snips, annotations, or different snip types.
🧭 Step-by-Step Guide: Freeform Snip with Snipping Tool → Clipboard → Email
🔹 1. Open Snipping Tool
- Click the Start button (Windows icon) or press the Windows key
- Type Snipping Tool and press Enter
🔹 2. Set Snip Mode to Freeform
- In Snipping Tool, click the Mode or New dropdown (depending on Windows version)
- Select Free-form Snip
🔹 3. Take the Screenshot
- Your screen will dim slightly
- Use your mouse or stylus to draw the shape you want to capture
🔹 4. Copy to Clipboard
- After you take the snip, it will open in the Snipping Tool editor
- Click the Copy icon (two overlapping squares), or press Ctrl + C
🔹 5. Paste into Email
- Open your email program (e.g., Outlook, Gmail in browser)
- Create or open a new message
- Click in the body of the email
- Press Ctrl + V to paste the screenshot
Tip:
- If you're using Snip & Sketch instead of Snipping Tool, the steps are nearly the same—just select Freeform Snip after pressing
Windows + Shift + S.- If the screenshot doesn't paste, ensure the app you're pasting into supports images in the message body.]
For Mac users:
Simply press shift command 4 and select the area. Based on your Mac settings, either paste the screen shot in the ticket or email or open it in preview and copy.