Joining a remote support session with Kennel Connection Support

Remote support lets a Kennel Connection agent connect to your computer to help troubleshoot issues with Kennel Connection and get your business back on track. You must start the session yourself and can end it at any time, so only join when you know and trust the support request.

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If a Kennel Connection agent asks you to join remote support, there are multiple ways to join. Below will provide info.

Important: You should never join a remote connection that you don't know. Kennel Connection agents may ask you to join remote support via phone, email or live chat. If you are ever unsure, please call 888-486-4343, option #2 and speak to an agent.

Kennel Connection is unable to remote into computers automatically and the sessions MUST be initiated by you, the client. You have a right to terminate the session at any time by closing the remote support application.

If you are on the kennelconnection.com website, click the remote support tab on the right side of the page and follow the prompts to download and run the application.

Otherwise, simply visit https://sos.splashtop.com and follow the prompts to run the application

Once the file is downloaded it, open it and wait for the session code to pop up, then give that to your support representative.

**NOTE** If it gets stuck on the Loading wheel, there may be a small window with an OK button behind it. Click that OK button and it should proceed to populating the session ID.