Email & Text Messages

Automated emails in Kennel Connection send personalized confirmations, reminders, greetings, and updates based on appointments and other client events. You can customize templates with your own messaging and branding, keeping clients informed while saving your staff time on routine communication.

Automated Report Emails in Kennel Connection let you schedule reports to arrive in your inbox or go to selected recipients, with options for report data, date ranges, and file formats. This saves time on repeat reporting and keeps your team informed with business data delivered on schedule.

Kennel Connection lets you cancel appointments, display them on the schedule, and print cancellation lists by service area. If confirmation emails are enabled, it also sends cancellation emails with your custom message, helping your team track schedule changes and keep clients informed.

Setting up outgoing email in Kennel Connection lets you send appointment confirmations, receipts, invoices, and reminders directly to clients. Connecting your email provider and testing the settings helps keep clients informed and saves your team time on everyday communications.

Confirmation emails in Kennel Connection automatically send appointment details when a new appointment is created, helping clients stay informed and saving your staff time. You can add policies, pickup and drop-off instructions, and reminders to help clients arrive prepared. Changes to existing appointments do not trigger another confirmation email.

Connect your Gmail or Google Workspace account to KC Cloud through Google’s secure authorization process. Once connected, you can send appointment confirmations, invoices, receipts, and reminders from your business email address, helping you keep clients informed and manage communications in one place.

Connect your Microsoft Office 365 email account to Kennel Connection to send appointment confirmations, invoices, receipts, vaccination reminders, and other client messages. Setting up and testing your email connection helps your business keep clients informed using your existing business email address.

Kennel Connection lets you email or print multiple invoices and receipts for clients, or save individual documents as PDFs. You can also customize the email message and update the recipient’s address before sending, helping you save time and give clients clear billing records.

Mass Email in Kennel Connection helps you send targeted promotions, business updates, and follow-up messages to clients and prospects. Reusable templates, personalized details, and flexible recipient filters save time while helping you promote services, keep clients informed, and encourage repeat bookings.

The SMS Inbox brings your client text conversations together in one place, so your team can send replies, find past messages, and track conversations that need follow-up. With search and filters to focus on messages needing attention, staff can stay organized and respond to clients faster.

The Mass SMS paid add-on in Kennel Connection lets you send personalized text messages to selected clients or groups chosen with filters, such as appointment dates or vaccination status. It saves time when sharing reminders, important updates, or promotions, with reusable templates and a chance to review recipients before sending.

Payment links in Kennel Connection let you collect appointment deposits and invoice payments by text or email, so clients can pay online using a saved or new card. You can track payment status and resend links, making it easier to manage outstanding balances and reduce payment follow-up.

Payment Links/Text to Pay in Kennel Connection lets you email or text clients a link to pay invoices, leave a tip, or make appointment deposits. Clients can pay before pickup, and paid invoices update automatically, helping your team spend less time processing payments and keep checkout moving.

Welcome emails let Kennel Connection automatically send a message whenever a new client record is created. You can customize the message to introduce your business, share policies and contact details, and give clients a friendly, professional first impression without adding email tasks for your staff.