Setting up your "new client" welcome email
Welcome emails let Kennel Connection automatically send a message whenever a new client record is created. You can customize the message to introduce your business, share policies and contact details, and give clients a friendly, professional first impression without adding email tasks for your staff.
Enable Welcome Emails
Navigate to:
Setup > Business Info > Email Tab
Scroll down to the Welcome Email section.
Check:
Enable Welcome Emails
If you would like a copy of each welcome email sent to your business email address, you can also enable the option to CC Company Email.
Enter the message you would like clients to receive.
When finished, scroll to the top of the page and click Save.
Customizing Your Welcome Message
The Welcome Email text box allows you to create your own custom message for new clients.
Tip: A well-written welcome email can answer common client questions before they need to call, creating a smoother onboarding experience.
Important: If no custom message is entered, Kennel Connection will send a default message containing simply "Welcome".
Common Uses
- Welcoming new clients to your facility.
- Providing facility policies and requirements.
- Sharing contact information and business hours.