Online Booking & Client Portal

The Add to Waitlist option in Kennel Connection lets you move pending online reservation appointments to a separate schedule without adding them to your live schedule. You can also send optional emails to clients and staff, helping your team keep requests organized and everyone informed.

Add a custom image to the Online Reservations appointment selector in Kennel Connection to make your booking page feel more like your business. Showcase your facility, services, or happy pets to create a welcoming first impression and reinforce your brand while clients book online.

Self Pay lets clients view and pay their full invoice balances through the Client Portal, making payments more convenient and reducing staff involvement. You can control which invoices appear, automatically apply eligible appointment deposits, and customize invoice messaging. Credit card processing through Kennel Connection is required.

If a Client Portal login connects to a duplicate or incorrect client record in Kennel Connection, clients may see missing appointments, incorrect pets, or outdated details. Correcting duplicate records and resetting the login helps clients access the right information and reduces confusion for your staff.

You can disable a customer’s online reservation account by clearing the Active checkbox under Online Reservations, Manage Clients, and saving your changes. This prevents the customer from booking appointments online and gives your business control over who can use online reservations.

Add Google Analytics to your Online Reservations site to see which pages your clients visit. This helps you understand how clients use your site and identify opportunities to improve their booking experience. If you don’t have a Google Analytics account, a link in OLR Settings guides you through setup.

Appointment questions in Kennel Connection let you collect details during online booking for any service, either every time or only for a pet’s first online booking. Answers are saved in appointment notes, while contract acceptance and terms responses go in pet notes, helping your team prepare for each visit.

OLR Contracts lets you use your existing Kennel Connection contract or custom terms for online appointments, with optional choices, required acknowledgments, and e-signatures. Signed contracts are saved with each appointment, helping your business communicate policies clearly and keep records easy to find, download, or print.

Customize your Client Portal and Online Reservations page in Kennel Connection with your business logo, colors, fonts, images, and links. Preview changes as you go, or use the defaults to get started quickly. A familiar, branded page helps customers recognize your business and gives you a place to highlight promotions.

OLR Exercises in Kennel Connection lets clients add exercise services while booking online, with options for scheduling and special instructions. It helps your business promote extra services, potentially increase appointment revenue, and keep exercise details connected to appointments and billing.

OLR General Grooming Settings in Kennel Connection let you control online grooming bookings, including appointment approvals, cancellation notice, booking limits, and groomer availability. These options help you match online scheduling to your business policies and staff capacity, making appointments easier to manage.

Groom Services in Kennel Connection lets you offer standalone grooming appointments or departure services for boarding and daycare through online reservations. You can create add-ons and packages, customize pricing, and control which options customers see, making it easier to promote your services and keep booking choices clear.

Manage Clients lets you help customers sign up for Client Portal, update login email addresses, send password reset emails, and control access to online reservations from KC Cloud. It keeps account support in one place, making it easier to resolve login issues and manage who can book online.

Use & Registration settings in Kennel Connection let you choose which services clients can book online, how they register, and what they can do in Client Portal. These controls help reduce duplicate client records, collect important pet information, and ensure new clients and pets follow your approval process before booking.

Appointment History in Kennel Connection’s Live Access lets you review past Online Reservation (OLR) appointments and open each one to view its details and signed contract. This makes it easy to check what a client agreed to and answer questions about previous bookings.

OLR vaccination preferences in Kennel Connection let you require clients to acknowledge missing or expired vaccines, provide updated dates, and upload records when booking online. You can also hold appointments for staff review, helping your team catch vaccination gaps and verify client-submitted dates before they update your records.

Daycare Online Reservations in Kennel Connection lets you choose how clients request appointments, including approval requirements, cancellation deadlines, daily booking limits, and email notifications. These settings help you manage availability, prevent overbooking, and give clients a booking experience that fits your business.

Kennel Connection lets you automatically send a welcome email when clients are approved for your Client Portal. You can customize the message with client and business names, a login button, and helpful links, giving clients an easy way to get started while saving your team time.

Set up Online Reservations email notifications to keep your team informed about appointment requests, bookings, cancellations, document uploads, waitlist additions, and Client Portal sign-ups. Send alerts to multiple email addresses so the right people can respond quickly, and enable a welcome email for new clients who sign up through the portal.

Online Reservation deposit settings let you require deposits for bookings, with options to charge per pet or per boarding night. With integrated credit card processing in Kennel Connection, you can collect deposits automatically or after approval, helping your business secure bookings and manage payments.

OLR Extra Services lets clients add extra services to their appointments when booking online through Kennel Connection. You can customize descriptions, limit services by pet type, and choose whether to show prices, making relevant add-ons easy to find while keeping invoicing and reporting tied to the correct services.

Kennel Connection lets clients choose pickup and delivery services when booking online for boarding, grooming, or daycare. You can choose which options to offer, set rates, and add a custom message to help clients understand your services and make transportation needs easier to plan.

Let clients choose retail products when booking online with Kennel Connection, with options tailored by pet type and prices shown if you choose. Selected products are automatically added to the appointment and invoice, saving your team time and helping ensure purchases are billed correctly.

The Special Services module in Kennel Connection lets you offer extra services through Online Reservations, with custom descriptions, pet-specific options, optional price displays, and your preferred display order. Linking each option to an existing service helps ensure it carries into appointments and invoices correctly, making booking easier for clients and reducing manual work for your team.

Set Online Reservations business hours in Kennel Connection so clients can only choose times you make available for each service. You can adjust hours by day, allow for breaks, and choose whether boarding and daycare bookings require arrival and departure times, helping keep online bookings aligned with your business schedule.

Kennel Connection lets clients upload documents, such as vaccination records, when making an Online Reservation. You can add instructions, require uploads, and request acknowledgment of a message to help your team collect needed paperwork and review vaccination status before approving appointments.

Appointment History in Kennel Connection lets you review past online reservations, filter by date and other options, and expand entries to see details. You can also check the terms clients agreed to and, depending on your settings, view contracts and answers to questions, helping your team respond to inquiries and keep track of booking details.