Multi-Location

Kennel Connection lets you find and permanently remove a deleted run that’s blocking you from adding a new run with the same number. Managing runs separately for each location helps prevent duplicate appointments on the schedule and keeps your run lists accurate.

Kennel Connection lets you set employee schedules for each location, with up to two shifts per day. You can copy recurring schedules to a selected date range, saving time and making it easier to plan staffing across your locations.

Multi-location Access Rights in Kennel Connection let you control which features employees can use, including appointments, payments, reports, and client records. Giving staff only the access they need helps protect sensitive information while allowing them to handle their daily tasks.

Mark a pet as deceased by clicking Edit on their pet card in Kennel Connection. A black X identifies deceased pets, helping your team keep records current and communicate sensitively with clients. You can also view a list under Reports, Lists, Deceased Pets.

Set Online Reservation hours for each location and service so clients can only select times you make available. With options for daily schedules, breaks, and appointment times, you can match online booking to each location’s operations and help keep arrivals, departures, and services organized.

Appointment questions let you collect important details from customers during online booking, either every time or only for a pet’s first online booking. Set up questions for each module at each location to help your team prepare for visits. Answers save to appointment notes, while contract acceptance and terms answers save to pet notes.

Kennel Connection lets you move pending online reservation appointments to a separate waitlist without adding them to your live schedule. With settings managed for each location and optional client and staff emails, you can keep requests organized and everyone informed about waitlisted appointments.

Set up grooming services for each location in Kennel Connection so customers can book standalone grooming appointments or add departure services to boarding and daycare stays. Control which services customers see and use existing rates, extra charges, or custom prices to offer the right services and packages at each location.

Blocked time in Kennel Connection lets you mark when a groomer is unavailable at each location, with an optional reason. It appears when the calendar is filtered to that employee and warns you if an appointment overlaps, helping your team avoid scheduling conflicts. Blocked time must be set separately for each location.

The Boarding Arrivals/Departures report in Kennel Connection lists pets arriving, departing, or both on a selected date, helping your team plan daily check-ins and pickups. Select the location before printing; pets in the middle of their stay are not included.

Kennel Connection helps you track cancelled appointments across multiple locations and automatically sends cancellation emails when confirmation emails are enabled. Each location can display cancellations on its schedule, print cancelled appointment lists, and customize its cancellation message, helping staff stay organized and customers stay informed.

Kennel Connection links Client Portal signups to existing client records using contact information, but duplicate records can cause a login to connect to the wrong account. Fixing duplicates and resetting the login helps clients see the correct pets, appointments, and details, reducing confusion and support requests for your business.

Self Pay lets clients view and pay their full invoice balances through the Client Portal, making payments easier and reducing staff involvement. Each location can control invoice visibility, customize messaging, and automatically apply eligible appointment deposits. Credit card processing through Kennel Connection is required.

Kennel Connection offers two appointment views: Condensed uses tabs to move between pets and services, while Standard lets you scroll through each pet’s details. Each location can choose the view that best fits its workflow, making it easier for staff to enter appointment information and review details at check-in.

Confirmation emails automatically go out when you create new appointments, helping clients stay informed and reducing follow-up work. Each location can enable emails by service and add details like cancellation policies or pickup and drop-off times. Emails are not resent when appointments are changed.

Custom Menu Setup in Kennel Connection lets you create menus for individual employees or user types at each location. Hide unused items, organize options by importance, and move frequently used tools into the main menu so your team can find what they need faster.

Add general pet warnings for all appointments or daycare-specific warnings that appear only on daycare appointments. These alerts help staff spot important care details when scheduling, and each location can print a Pet Warnings report from its daycare schedule to keep the team informed.

The Pet Default Groomer report shows which pets are assigned to each grooming employee, helping you review assignments and plan grooming work. You can print it for one employee or all employees, with a separate report for each location.

You can turn off Client Portal and Online Reservations (OLR) access for individual clients by clearing their Active checkbox in Manage Clients. This helps your business control who can book online and direct clients who need staff assistance to contact you for appointments.

Discounts Setup in Kennel Connection lets you set up discounts separately for each location, including new-client, complete-bill, long-stay, and visit-based discounts. This helps you welcome new clients, reward repeat visits, and tailor savings to each location’s needs, with eligible discounts applied automatically where supported.

Kennel Connection lets you select multiple invoices and receipts to print or email to a client from either screen. You can customize the email message and recipient address, with each document attached as a separate PDF, saving time and making it easy for clients to keep their billing records.

Kennel Connection lets you add feedings, medications, and exercises to appointments, with schedules, instructions, and optional charges set up for each location. Printable reports help staff follow each pet’s care routine, while flexible billing options let you charge by day or service—or include care at no charge.

Connect each location’s Gmail or Google Workspace account to Kennel Connection so your team can send company and client emails from the software. Each location needs its own email setup and Google authorization, helping your business keep email communication organized by location.

Groom cards keep grooming details specific to each pet, helping staff provide personalized care. In Kennel Connection, you can choose which options print on the cards for each location, so each team gets the information it needs.

Groom notes in Kennel Connection keep each pet’s default grooming details available on every appointment across all locations. Staff can also add appointment-specific instructions and review past instructions and rates, helping your team provide consistent care without losing important details.

Kennel Connection lets you set grooming prices by breed or weight class for each location, with pet-specific rates taking priority. This helps your business charge appropriately for different pets and apply rates automatically, reducing manual price adjustments.

Route mapping in Kennel Connection helps you plan grooming employees’ travel by location, using appointment times and travel distances to estimate when their day starts and ends. Staff can review routes, reorder appointments, spot delays, and add breaks, helping your business reduce unnecessary travel and keep schedules on track.

The availability checker on the grooming calendar helps you quickly find open appointment times for a selected groomer, making booking easier and reducing scheduling guesswork. To see availability, employees must have the appropriate grooming roles assigned and be scheduled in Kennel Connection under File, Employees.

The Multi-Loc Grooming Log Report lists each location’s grooming appointments for the day, including employee names, groom notes, breeds, and appointment prices. Print a master list or a report for a specific employee to help your team stay organized and prepare for the day’s appointments.

Kennel Connection lets you add general pet warnings for all appointments and grooming-specific warnings that appear only on grooming appointments. These warnings display on the appointment screen and can be printed in a Pet Warnings report from the Grooming schedule, helping staff stay informed and provide attentive care.

The Last In Report in Kennel Connection helps you find clients who have or haven’t had appointments within selected dates, one location at a time. It includes contact details and visit information so you can follow up with inactive clients, build targeted marketing lists, and track client activity.

Kennel Connection lets you mark clients and pets as inactive to keep your active client list and appointment options up to date. You can still view inactive records, search for clients within one location or across all locations, and reactivate pets when needed, helping your team stay organized without losing information.

Kennel Connection lets you set boarding charges and discounts based on drop-off and pickup times, with separate settings for each location. You can use dollar amounts or portions of a boarding day to apply each location’s pricing policies consistently and reduce manual billing adjustments.

Online Reservation deposits let you require upfront payments for appointments, with settings managed separately for each location. With integrated credit card processing in Kennel Connection, you can collect deposits automatically or after approval, helping secure bookings and reduce the impact of cancellations.

Clients can upload documents while making an Online Reservation, helping your team collect paperwork and review vaccine records before approving appointments. Each location can customize upload instructions, require documents, and add a message clients must acknowledge, keeping requirements clear across all service types.

Extra Services lets clients add services to their appointments when booking online. Each location can customize the available options, descriptions, pet types, and price display, helping clients find relevant extras while keeping add-ons linked to the right services for invoicing and reporting.

Online Reservation Notices let you display custom information for each location and service, such as vaccine requirements, pickup times, or cancellation policies. You can require clients to check a box acknowledging the notice before continuing their reservation, helping your business communicate expectations clearly and reduce misunderstandings.

Pages to Display in Kennel Connection lets you choose optional pages and arrange the steps clients see when booking online for boarding, grooming, or daycare. Settings are managed separately for each location, helping you tailor the booking experience to its services and collect the information your team needs.

Let clients request pickup and delivery when booking online with Kennel Connection. Each location can choose which services to offer, set rates, and add a custom message, making it easier to share transportation options and collect requests during booking.

Kennel Connection lets you offer retail products during online reservations, with options set up separately for each location and filtered by pet type. Selected products are automatically added to appointments and invoices, making it easier to sell extras and reduce manual entry.

Special Services in Kennel Connection lets you choose which extra services clients can select when booking online at each location. You can customize descriptions, filter services by pet type, and choose whether to show prices, while linking selections to the correct services on appointments and invoices.

Use & Registration settings in Kennel Connection let you choose which services clients can book online and manage portal signup and access for each location. These controls help you reduce duplicate client records, review new registrations, and collect required information while keeping online booking aligned with each location’s procedures.

Kennel Connection lets you set vaccination requirements for online reservations at each location, including client acknowledgment of missing or expired vaccines, updated dates, and record uploads. These options help your team flag appointments for review and keep vaccination records current, with employee approval required before client-submitted dates update your records.

Pet photos may appear sideways in Kennel Connection even when their thumbnails look correct. Rotating the photo in Windows Photos and saving it to the Pix folder on your main computer or server helps keep pet pictures easy for your staff to view and recognize.

The Pet Warnings report helps your team review important alerts for pets scheduled in a specific module, including general and module-specific warnings. You can also print a list of all pets with warnings, making it easier to keep staff informed and prepare for each pet’s care needs.

The Multi-Loc Pickup & Delivery Report shows scheduled pickups and deliveries by location, including any instructions you’ve entered. You can print one pet per page or all scheduled pets together, and include all modules with each pet’s module identified to help staff coordinate transportation.

Kennel Connection lets you add pickup and delivery services to appointments across locations, share notes on confirmations and reports, and set location-specific or pet-specific rates. Color-coded schedules help your team track transportation needs, making it easier to coordinate trips and charge the right amount.

Kennel Connection lets you print boarding cards in three sizes—8.5x11, 4x6, and 3x5—with different amounts of information to suit your team’s needs. Print from an appointment or Boarding Reports, selecting the correct location before printing to keep each location’s boarding details organized.

Recurring daycare appointments in Kennel Connection’s multilocation setup let you schedule a pet’s regular weekly visits all at once, saving time and reducing repetitive entry. You can customize days with grooming services or half-day visits, but each pet can have only one recurring set at a time; a new set replaces the existing future appointments.

Recurring grooming appointments let you schedule visits on the same weekday every set number of weeks, saving time and helping your business plan ahead. Only one recurring series can be active at a time, so creating a new series replaces the existing future appointments.

Daycare Package Subscriptions let you set up automatic renewals for each location based on package usage or a recurring schedule. Kennel Connection charges the client’s saved payment method and emails a confirmation, reducing manual purchases for staff and helping regular daycare clients keep package days available.

Kennel Connection lets you void credit card payments before they batch out and issue full or partial refunds for eligible payments. You can return money or apply a future credit, helping your business correct payment mistakes, handle returns, and keep financial records accurate.

Require an email address on client cards to help your business keep client contact information complete. When enabled, this feature prevents saving a client card without an email address and displays a warning if it’s missing. Each location must enable this setting separately.

Review past online reservation (OLR) appointment contracts by location in Live Access through Appointment History. Open any appointment to see its details, making it easy to check past booking information and answer customer questions across your locations.

Multi-Loc Run Transfer lets you select a location and move pets to different runs for part or all of their stay from one screen. You can also move family pets together when their dates match, helping staff adjust run assignments quickly and keep boarding stays organized.

Boarding Occupancy reports in Kennel Connection help you review pet counts, available runs, and year-over-year occupancy changes for each location. Use these reports to plan space, track busy periods, and spot trends across your business. Each location’s boarding settings must be configured correctly to report past and future dates accurately.

Kennel Connection lets you assign daycare pets to runs and display those assignments on each location’s Daycare schedule. You can choose which runs are available for daycare at each location, helping staff see where pets are placed and which runs are occupied.

The Multi-Loc Sales report shows invoice totals for each location over a selected date range, with summary or detailed views by category, client, employee, and more. It includes paid, partially paid, and unpaid invoices, helping you review sales activity and see which services or products contribute most to your totals.

If your multi-location schedules no longer display colors, click the Status button to turn them back on. Status colors help your team quickly scan the schedule and stay organized across locations.

Employee user types in Kennel Connection let you control each team member’s access to settings, online appointment approvals, and assigned appointments across locations. You can also exempt individual employees from IP address or access time restrictions, helping staff get the access they need while keeping sensitive settings protected.

Kennel Connection lets you leave the In Date and In Time blank on Boarding, Grooming, Daycare, and Special Services appointments so employees must enter that information. Enable these settings separately for each location to help ensure staff record arrival details rather than rely on preset values.

Kennel Connection lets you set boarding rates by weight class for each location, with separate rates for additional pets in the same weight class. This helps your business apply location-specific pricing consistently and reduces manual rate calculations for clients boarding multiple pets.

Track the belongings pets bring to appointments in Kennel Connection, with easy access from dashboards, schedules, pet cards, and appointments. Belongings icons help staff see which pets have items, and location-specific reports help each team keep track of them.

Text to Pay lets each location send payment links by text or email so clients can pay invoices, leave tips, or make appointment deposits before pickup. With settings managed separately for each location and paid invoices automatically updated in Kennel Connection, your team spends less time processing payments and clients enjoy a faster checkout.

Kennel Connection lets you set up commissions for services and products, assign employee rates, and report commission totals by location. This helps you track what each employee earns and manage commissions across your business locations.

Kennel Connection lets you set employee commission rates for advanced groom services at each location, using an overall employee rate or individual service rates. This flexibility helps you match commissions to your pay structure and keep commission reports accurate.

Custom icons in Kennel Connection help staff quickly spot pets’ medical needs, care instructions, and other important details across pet cards, appointments, and schedules. Set up icons for each location and add optional check-in and checkout messages to keep your team informed and support consistent care.

Departure Services in Kennel Connection lets clients add grooming services to boarding or daycare appointments when booking online. Each location can set its own available days and custom messages, making it easier to offer add-on services while letting clients know when they’re unavailable.

Kennel Connection lets you set up email notifications for each location for online reservation requests, bookings, cancellations, document uploads, waitlist additions, and Client Portal signups. Send alerts to multiple email addresses to keep your team informed, and enable welcome emails to greet new clients who sign up through the portal.

Daycare Online Reservation settings in Kennel Connection let you customize how clients request appointments at each location, including approvals, booking limits, emails, required forms, and add-on services. Setting these options separately for each location helps keep bookings aligned with local policies and capacity while reducing manual scheduling work.

Special Services Online Reservation settings in Kennel Connection let you customize booking rules, approvals, employee availability, and client notifications for each location. These options help you manage services with unique requirements while making online booking convenient for clients. Settings must be configured separately for each location.

The Grooming Calendar lets you view each employee’s daily appointments in a separate column for the selected location. This side-by-side view makes it easier to check schedules, see who’s booked, and coordinate grooming appointments across your team.

Kennel Connection lets you set extra per-pet charges for specific weekdays, holidays, and peak seasons by service and location. With separate rate calendars and custom invoice descriptions, you can manage busy-period pricing while making added charges clear to customers.

Kennel Connection’s multilocation payment options let you split payments between methods, accept partial payments, apply credits or deposits, and pay multiple invoices at once. These flexible options help your business accommodate client preferences while keeping track of remaining balances.

Split Tips in Kennel Connection lets you divide a single tip among multiple employees by percentage or dollar amount, so everyone who contributed receives their share. Tip management, optional approvals, and reports help your business track distributions accurately and simplify payroll review at each location.

The Tips Report lets each location review employee tips for any date range, with detailed transactions or summary totals grouped by employee, date, or payment method. Flexible options make it easier to prepare payroll, reconcile tips, and track cash and credit card gratuities.

The Multi-Loc Total Days Boarded Report shows boarding days or visits for a selected location and date range, for one pet or all pets. Sorting by longest appointment or most visits helps you understand boarding activity and identify frequent guests.

Track deleted appointments and reservations in Kennel Connection so they remain visible on the schedule, helping your team keep track of changes. Enable this setting separately for each location, and use the Boarding module to update and rebook deleted reservations when needed.

Kennel Connection lets you transfer a pet to a different owner within the same location, helping you keep ownership records up to date. If security is enabled, an admin password is required to complete the transfer.

Kennel Connection lets you choose which runs are available for Boarding, Daycare, and Grooming at each location, then assign pets to them when booking appointments. Seeing occupied runs and displaying run numbers on the daycare schedule helps your team coordinate space and keep track of where pets are assigned.

Kennel Connection lets you set up vaccination requirements separately for each location, track expiration dates, and flag missing or expired records. Appointment warnings, schedule indicators, and reminder tools help your team spot issues before check-in and keep clients informed about needed updates.

View Online Reservation appointment history by location in Kennel Connection, with filters to narrow results by date and other details. Expand appointments to review reservation details and any available client agreements or responses, helping your team answer questions and keep track of past bookings.

Waitlist appointments let you keep a separate list of requests when your active schedules are full, with a dedicated waitlist for each location and service. When space opens up, you can move an appointment onto the schedule, helping your business stay organized and fill available spots.

Kennel Connection can automatically send a welcome email when you save a new client record, helping each location greet new clients right away. Each location sets up its own welcome emails, with options to customize the message and copy the company email for your records.

Automatically send clients a welcome email when they’re approved for the Client Portal, with settings managed separately for each location. Customize the message with client and business names, a login button, and helpful links to give clients an easy start and save your team time.

Daycare Rooms/Types in Kennel Connection lets you set full-day and half-day prices, including rates for the second through fifth pets, at each location. This helps you manage multi-pet pricing consistently, with rates applied when pets are booked together in the same daycare room/type.