Multi-Loc Cancellation Emails & Cancelled Appointment Tracking

Kennel Connection helps you track cancelled appointments across multiple locations and automatically sends cancellation emails when confirmation emails are enabled. Each location can display cancellations on its schedule, print cancelled appointment lists, and customize its cancellation message, helping staff stay organized and customers stay informed.

Cancelled appointments and cancellation emails. Multilocation.

To cancel an appointment, click on the menu, Cancel.

To view cancelled appointments on the schedule, click on Setup, System Options, Global tab and check 'Track cancelled reservations'.This setting must be set for each location.

Cancelled appointments show as a gray line with red text on the schedule, like Sissy's appointment below.

You can also print Reports, Lists, Cancelled appointments to get a list of cancelled appointments per module.

If you haveconfirmation emails enabled, KC will also send a cancellation email. You can add your own wording in Setup, Business Info, Email tab.

Your custom message must be added for each location.Scroll down to Cancellation emails and put in your own custom message. You can also copy the company email.