Add photos and files to pet and client cards

Tip: These steps follow the Classic menu. If you use the New Default menu or a custom menu, this page may be in a different spot. Look for the page name in your menu.

You can keep photos of each pet and attach documents, such as vaccination certificates or signed forms, to a client or pet. If your business has the Media library, you can also upload many photos at once and tag them to the pets in them.

Add a pet photo

From the pet card:

1. Open the pet's page.
2. Hover over the pet's photo and click the + in the corner.
3. In the Upload Pet Image window, click Choose File and pick a photo.
4. Click Upload to Pet Profile.

From the Pictures tab:

1. On the pet's page, click the Pictures tab.
2. Click the + button.
3. Choose the photo and click Upload.

To remove a photo, click the trash can under it on the Pictures tab and confirm.

Tip: When you upload from a report card, you'll also see Upload Just to Report Card. Use it for visit photos you don't want as the pet's profile picture.

Attach a document to a client or pet

1. Open the client's page or the pet's page.
2. Click the Documents tab.
3. Depending on your account, either:
   • Click Add Document, choose the file, pick a Document Type, add Notes if needed, and click Upload; or
   • Click the upload icon (Upload Document) on an empty row, choose the file, and click Upload.

To open a document, click it in the list. To replace it, click Upload Document on that row. To remove it, click Delete Document.

Note: Deleting a document removes the file.

Use the Media library

If you see Operations > Media in your menu, you can upload and organize photos for many pets at once. This is handy for daycare and boarding photos that go on report cards.

1. Go to Operations > Media.
2. Click Add.
3. In the Add Media window, click Select from Device and pick one or more photos.
4. For each photo, add a Caption and Internal text if you like. Internal text is for staff only.
5. Click Associate pets. Pick the date under Show pets for, then drag a pet onto the photo or click the + next to the pet.
6. Click Save.

To find photos later, use Search (pet, caption, text or filename) and the date arrows, then click Search. To work with several photos, click Select, tick the photos, and choose Associate Selected or Delete Selected.

Note: A photo that's tagged to a pet can't be deleted. Remove its pet tags first.

The Media library isn't available on every account. Restricted groomer logins can't see it.

Common questions

What kinds of files can I add? The Media library and pet photos take image files. Use the Documents tab for other files, such as PDFs.

How many photos can go on a report card? Up to 20.

Can clients see the photos?
Photos you add to a pet's report card are included when you send the report card to the owner. See "Send a pet report card".