How to check in a pet
Check in a pet when it arrives, handle early or late arrivals, check in brothers and sisters together, and undo a check-in.
Checking in tells Kennel Connection the pet has arrived. It moves the pet from Arrivals to Checked-In on the dashboard, and it's what most reports use when you choose "checked in only". You can check in boarding, daycare, grooming and special services appointments the same way.
Check in from the dashboard
- Go to Dashboard.
- Click the Arrivals tab to see pets due today.
- Find the pet and click Check In.
- Answer any questions that pop up (see below).
Tip: You can also check in from a schedule. Go to Schedule Views (for example Boarding Schedule), open the pet's Action menu and choose Check In.
Questions you may see
- Check them all in? If the same owner has other pets booked, you're asked whether to check them all in now. Click yes to check in the whole family, or no to check in just this pet.
- Adjust in date? If the pet arrives earlier or later than booked, you're asked whether to change the boarding In date to match.
- Change other services dates? If the pet has other services booked before a late arrival date, you can move them to today.
- Uncancel appointment first. A cancelled appointment can't be checked in. Undo the cancel first.
You may also see warnings saved on the client or pet, and a note if this is the pet's first ever booking with you.
After check-in
A bar appears saying Check-in was successful! Options for the pet. Depending on your settings it can offer:
- View contract
- View Kennel Card or View Run Card
- Create Invoice
Click an option, or close the bar to carry on.
Undo a check-in
If you checked in the wrong pet, open the pet's menu on the dashboard and choose Undo Check-in (on a schedule it's Undo Checkin). Confirm when asked.
Note: You can't undo a check-in after the pet is checked out. Undo the check-out first.
Checking in many daycare pets
For a busy daycare morning, use Add Appointment > Daycare Quick Checkin to book and check in several pets at once. See "Use Daycare Quick Check-in".
Common questions
The pet isn't in the Arrivals list. What now? Check the date at the top of the dashboard and the All Pets and Waitlist tabs. A pet on the waitlist must be made live before check-in. If there's no booking, create one first.
Why does it say the appointment wasn't found? Someone may have deleted it or moved it to the waitlist. Refresh the page and try again.
Can I record belongings at check-in? Yes. Open the pet's menu and choose View Belongings. See "Record a pet's belongings".