Setting up Training packages

Training packages in Kennel Connection let clients prepay for a set number of training days, sessions, or classes for one pet or all their pets. They help your business collect payment upfront, simplify billing, and keep track of each client’s available training visits.

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Training Packages

Training packages let clients prepay for a set number of training days, sessions, or classes.

Creating a training package

1. Click Setup > Packages > Training Packages.
2. Add a new package and fill in the fields below.
3. Click Save.

Field	Description
Package Service	The training type: Train-O (One-on-One), Train-R (Resident), or Train-C (Classes).
Package code	Code used to select the package when invoicing.
Package name	Description shown on the invoice.
Cost	Total price of the package.
# of days/nights	Number of training days or sessions included.
Class	Class packages only. The specific class this package can be used for.

Pet packages vs client packages

• Pet packages cover one specific pet. If a client has two pets, a package must be purchased for each.
• Client packages cover every pet the client owns and only need to be added once.

Selling a package from the appointment screen

1. On the appointment screen, click to purchase a package.
2. Choose the package and click Next.
3. A new tab opens with the invoice. Pay it now, or click Save to pay later.
4. Back on the appointment screen, the package days load onto the appointment.

Selling a package from the pet or client card

1. Open the pet or client card and go to Packages.
2. Click Add Package and choose the package.
3. Save or pay the invoice.

Package settings

Under Setup > System Options > Training:

• Apply resident training package for: Choose Board and Train or Train only. See Resident Training for details.
• Apply negative packages for: Allows packages to go negative. At checkout or invoicing, a message asks whether to let the package go negative. If you click No, the client owes for that appointment and you need to create an invoice.

When packages are applied

Training type	Package service	Applied
One-on-One	Train-O	At checkout
Classes (drop-in only)	Train-C	At checkout
Resident	Train-R	When the invoice is created

Related articles: Resident Training, One-on-One Training, Training Classes